Seoul City received the best score in a survey of satisfaction
rated by citizens for civil services in 2009. In the process it
beat the score of the year before and was the highest since 1999.
So, the city saw satisfaction levels for its civil services surpass
those of the previous year for the third consecutive year.
Seoul's administrative service for civil affairs receives 78.2
points, up four points from a year ago.
The latest survey of some 20,000 citizens was conducted by three
polling agencies, including Gallup Korea, and a group of
independent citizens, between October last year and January this
According to the results of the survey on the ?atisfaction Level
for Civil Services in 2009,' which were released on March 15, the
city received 78.2 points in the category of administrative
services for civil affairs, compared with the 74.2 points it
received in 2008, when the figure was up only 0.1 point from the
year before. So, the 2009 figure represented significant progress
in this category.
Civil services, including the ?20 Dasan Call Center,'
receive higher levels of satisfaction.
By category, the administrative service for civil
affairs was rated best for the third straight year. In particular,
two sub-categories, the ?evel of kindness by public officials' and
?fficiency' received higher scores of 81.3 points and 82.8 points,
each. Such higher scores came as a result of Seoul's efforts to
improve the quality of its services, including the the ?20 Dasan
Call Center,' which offers one-stop services for citizens 24 hours
a day, 365 days a year.
Services for women rose by 10 points from 2007, and those
for female employment and business start-ups need
The level of satisfaction in the category of ?omen' rose by 1.1
points to 53.9 points, and all of its sub-categories, including
services on childcare, increased steadily. The 2009 figure was up
by nearly 10 points from 2007, when it stood at 44.2. However, the
level of satisfaction on the sub-category of ?emale employment and
business start-ups' was relatively low. So, the city has concluded
that the level of administrative services for women hasn't yet
reached a level satisfactory to women. To improve the level, the
city said it will map out and implement practical projects.
Higher level of satisfaction for four riverside parks along
The level of satisfaction for 12 riverside parks,
along Hangang (River), rebounded to 64.3 points by recovering from
the level seen in 2008 when the Hangang Renaissance Project was
underway. The 2009 figure was up by an average 2.2 points from
2008, when it stood at 62.1 points. In particular, the level of
satisfaction for four out of the 12 riverside parks was more than
nine points higher than that of the remaining eight parks. Last
year, Seoul City completed the first-stage of specialization
projects on the four parks, including Ttukseom Park. So, the
results indicated that citizens preferred the revamped parks to the
Meanwhile, the survey of 20,000 citizens in Seoul was taken by
three polling agencies, including Gallup Korea, and a group of
independent citizens between October 2009 and January 2010. The
survey interviewed the respondents in relation to 10 categories of
civil services offered by Seoul City and local districts.
Level of Satisfaction for Civil Services in 2009 - (Unit :
SOURCE : Korea.net